Privacy Policy

Safebound Realty ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us — including when you submit forms, request a home valuation, or opt into our SMS and email communications. Please read this Privacy Policy carefully.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information such as your name, email address, telephone number, mailing address, and property information that you voluntarily provide when submitting contact forms, home valuation requests, showing requests, market report downloads, career applications, or any other form on our website.
• Communication Data: Records of SMS text messages and emails sent to and from you through our platform, including message content, timestamps, and delivery status.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and pages viewed.
• Property & Transaction Data: Information related to properties you inquire about, home valuations requested, and any transaction details you share with our agents.

2. SMS Text Message Communications

By submitting any form on our website and checking the consent box, you expressly consent to receive automated and manually-sent text messages (SMS) from Safebound Realty at the mobile number you provide. These messages may include:

• Responses to your inquiry from our agents
• Property listing updates, price changes, and new listings matching your criteria
• Appointment reminders and showing confirmations
• Market updates and neighborhood reports
• Automated follow-up sequences managed through our marketing platform

Message frequency varies based on your inquiry and interaction with our team. Message and data rates may apply.

To opt out: Reply STOP to any text message at any time to unsubscribe. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP to any text message or contact us at Info@safeboundrealty.com.

Our SMS communications are delivered via Twilio, Inc., a third-party messaging provider. By consenting to receive SMS, you acknowledge that your mobile number will be shared with Twilio solely for the purpose of delivering messages on our behalf. Twilio's privacy policy is available at twilio.com/legal/privacy.

Note: We do not sell or share your mobile phone number with any third-party marketers.

3. Email Communications

By submitting any form on our website, you consent to receive emails from Safebound Realty at the email address you provide. These emails may include:

• Direct responses from our agents regarding your inquiry
• Home valuation reports and Comparative Market Analysis (CMA) documents
• Property listings, market reports, and neighborhood updates
• Automated follow-up email sequences
• Transaction-related communications

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us at Info@safeboundrealty.com. Transactional emails related to an active real estate transaction may still be sent even after unsubscribing from marketing communications.

Our email communications are delivered via Microsoft 365 / Microsoft Graph. Your email address is used solely to deliver communications from Safebound Realty and is not shared with third-party marketers.

4. Marketing Automation

We use automated marketing workflow tools (including n8n) to manage and schedule follow-up communications. These automated systems may send you SMS and email messages based on your interactions with our website and forms. All automated communications comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

You may opt out of all automated marketing communications at any time by replying STOP to any SMS, clicking "Unsubscribe" in any email, or contacting us directly.

5. Use of Your Information

We may use the information collected about you to:

• Respond to your inquiries and provide real estate services
• Send you property listings, valuations, and market reports you requested
• Send SMS text messages and emails as described above
• Schedule and confirm property showings and appointments
• Operate automated follow-up sequences to assist with your home buying or selling process
• Monitor and analyze usage to improve our website and services
• Compile anonymous statistical data for internal use
• Comply with legal obligations

6. Disclosure of Your Information

Your information may be shared in the following limited circumstances:

• Service Providers: We share your information with third-party service providers who assist us in operating our website and delivering communications. This includes Twilio (SMS delivery), Microsoft (email delivery), and Supabase (secure data storage). These providers are contractually obligated to protect your information and may only use it for the services they provide to us.
• Our Agents: Your inquiry information will be shared with licensed Safebound Realty agents for the purpose of assisting you.
• By Law: We may disclose your information if required by law or to protect the rights and safety of our company, clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal data or mobile phone number to any third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Communication records (SMS and email) are retained for up to 3 years for business and compliance purposes.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. All data is stored securely on Supabase infrastructure with row-level security and encryption at rest. While we take reasonable steps to protect your data, no method of transmission over the Internet is 100% secure.

9. Your Rights

You have the right to:

• Opt out of SMS: Reply STOP to any text message
• Opt out of email: Click Unsubscribe in any email or contact us
• Request your data: Email us to request a copy of the data we hold about you
• Request deletion: Email us to request deletion of your personal data

10. Contact Us

If you have questions or comments about this Privacy Policy, or to exercise your rights, please contact us at: